Public Sector & Government

    Modern citizen services on Salesforce Public Sector Foundation —accelerated by Headless 360.

    Agencies on Salesforce PSF can expose every Licensing, Permitting & Inspections workflow — applications, authorizations, visits, violations — to AI agents, citizen chatbots, mobile inspectors, and third-party systems through one governed, programmable layer. No rip-and-replace required.

    FedRAMP-aligned
    CJIS / StateRAMP
    Section 508 / WCAG 2.1
    Salesforce Partner
    60%
    Faster permit turnaround
    24/7
    Citizen self-service
    0
    Rip-and-replace required
    5x
    Inspector productivity
    Headless 360 Advantage

    Plug into existing portals, license systems, and inspection tools on day one — migrate to native PSF at your own pace while citizens and staff experience a consistent, modern interface throughout.

    Who we serve

    Built for the missions of public service

    From state agencies to federal departments, we implement Salesforce Public Sector Foundation and Government Cloud for the realities of regulated, accountable, citizen-facing work.

    State & Local Government

    Modernize licensing, permitting, inspections, grants, and citizen services on Salesforce Public Sector Foundation — without ripping out legacy systems.

    Federal Agencies

    FedRAMP-aligned deployments for case management, benefits delivery, and constituent engagement on Salesforce Government Cloud.

    Defense & Public Safety

    Secure case workflows, incident response, and inter-agency coordination with role-based access and full audit trails.

    Public Health & Social Services

    Connected programs, eligibility, intake, and case management with consent-aware data sharing across agencies.

    Spotlight — Licensing, Permitting & Inspections

    Headless 360 for PSF LPI

    Every PSF LPI capability — exposed five ways. Pick the right tool for each integration without forcing citizens or inspectors into the same UI.

    Authorizations

    License, permit, registration, and certification lifecycles end-to-end.

    Visits & Inspections

    Scheduling, mobile inspection capture, and outcome tracking.

    Violations & Enforcement

    Incident logging, remediation workflows, and fines management.

    Reviews & Approvals

    Routed staff reviews, AI-assisted completeness checks, and escalations.

    Five access mechanisms

    One governed data layer — five ways to consume it.

    • REST & GraphQL APIs
      Programmatic access to every PSF object — applications, authorizations, visits, violations.
    • MCP Tools
      60+ native MCP tools so agents like Claude, GPT, and Gemini can act on PSF data safely.
    • Mobile & Field Apps
      Inspector apps, citizen portals, and offline-capable workflows on the same data layer.
    • Slack & MS Teams
      Embedded agents and approvals where staff already work — no new tool to learn.
    • CLI & Bulk
      Scripted operations for audits, mass updates, and integrations with existing systems.

    Mix and match

    Native PSF, existing license/permit systems, or third-party platforms — all addressable through one fabric.

    • Native PSF LPI (Authorizations, Visits, Violations)
    • Tyler Munis, OpenGov, Accela
    • Infor, IPS, SAP field inspection
    • Custom legacy permitting databases
    • Third-party GIS, payments, identity
    Agentforce for Public Sector

    Agents that do the work agencies are too thin to staff

    Production-grade autonomous agents on Headless 360 — versioned, auditable, and human-in-the-loop where it matters.

    LPI Review Agent

    Reviews incoming license applications for completeness and compliance before staff touch them.

    Inspection Scheduling Agent

    Assigns inspectors based on availability, geography, and workload — automatically.

    Compliance Monitoring Agent

    Continuously watches for violations, expired permits, and overdue inspections across the portfolio.

    Constituent Service Agent

    Answers citizen questions 24/7 across web, mobile, and chat — with hand-off to staff when needed.

    Compliance & Trust

    Built on the controls government already trusts

    Every implementation is engineered against the security, accessibility, and audit standards your agency is accountable to. We bring the controls — you keep the certifying authority.

    Human-in-the-loop by default. Agents recommend, staff approve. Every action is auditable, versioned, and reversible.

    FedRAMP Moderate

    Salesforce Government Cloud Plus runs in FedRAMP-authorized environments for federal workloads.

    StateRAMP & CJIS

    Aligned controls for state, local, and criminal justice information workloads.

    Section 508 / WCAG 2.1

    Accessible citizen-facing portals and constituent experiences out of the box.

    SOC 2 & ISO 27001

    Enterprise-grade security posture audited continuously across the platform.

    Ready to modernize without ripping and replacing?

    We'll map your existing PSF, LPI, or legacy stack to a Headless 360 + Agentforce roadmap in a single 60-minute working session.

    Headless 360 · For Government

    Top 10 Agentforce Agents to Build for Government

    Production-ready agent blueprints on Salesforce Government Cloud / Public Sector Solutions. Each runs headless on your existing Salesforce — no UI rebuild — with human-in-the-loop checkpoints, mapped objects, and measurable KPIs.

    Want a tailored agent backlog for your government org?